HelpDesk

You can raise your LAN related complaints on our new Help Desk portal now -
 
http://192.168.200.49:85/        (internal URL, within campus)

http://115.254.96.21:85/          (external URLs, from internet)
http://118.185.236.21:85/

You may also contact the following Network Engineers on working days of the Institute : 
Mr. Mohammed Tahir Hashmi :    +91-8299229261  (RE)
Mr. Rashmatullah Salman       :    +91- 9936121276 (RE)

If your request is not addressed in 3 working days , write to us at help.lan@iitbhu.ac.in using your institute e-mail id. Complaints received from any other e-mail domains will be ignored. 
Please ensure that you have provided all below information required by us to redress your concerns -

Your name -
Ticket no - (for the request raised on HelpDesk)
Mobile no -   (Technicians may easily contact you, if you are not available at requested location.)
Department / Hostel name -
Office address / Room no -
Problem description - 
 
You might experience internet unavailability if there is a power failure in your building. It takes a few minutes for switches to reboot once the electricity is back after power cut. 
Also, remember to Follow up on your FIRST EMAIL only, they are looked and resolved first.